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RETURN, EXCHANGE & REFUND POLICY

RETURNS

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return:

  • Items must be unopened, unused and in their original condition
  • Products must be returned in original packaging
  • Proof of purchase or order confirmation is required
  • Certain items may not be eligible for return (see "Non-Returnable Items" below)

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale, blem sale, or clearance items
  • Customized or personalized products
  • Gift cards
  • Digital products or downloads
  • All medical kits

Read the "How to Start a Return" section below for instructions.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issues to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping charges are non-refundable unless the return is due to our error

EXCHANGES

Items are only eligible for exchange if they are defective, damaged, or incorrect. To request an exchange, submit the form below within 30 days of delivery.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged or defective

We recommend using a trackable shipping service for all returns.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please contact us using the form below within 30 days of delivery. We will request photos of the item and packaging so we can resolve the issue quickly.

HOW TO START A RETURN

Click the profile icon at the top right of the menu to access your account.

1. Sign in to your account:

  • In the "Email" field, enter your email address used to place the order, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter the six-digit verification code.

2. Click "Request Return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for us describing the issue or reason for return.

5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

You can also call us at (256) 812-1569 during regular business hours.

Our return address is:
Cana Provisions
PO Box 20
Gurley, AL 35748

Please include your order number and contact information in the package you ship to us for referencing.

POLICY UPDATES

We reserve the right to update or modify this Return, Refund, Exchange & Refund Policy at any time without notice.